At roujebelle.com, customer satisfaction and compliance with consumer protection laws are our top priorities. Please carefully read the following information regarding your right of withdrawal and our return policy.

Right of Withdrawal

  • In accordance with consumer protection laws, you have the right to withdraw from your purchase within 14 days from the date you receive your order.

  • To exercise this right, you must notify us in writing (via email or our contact form) within the 14-day period.

Exceptions to the Right of Withdrawal

Please note that, due to hygiene and health protection regulations, the right of withdrawal does not apply to certain categories of products, including but not limited to:

  • Underwear and lingerie (panties, thongs, bodysuits, etc.)

  • Products that have been unsealed or used after delivery and can no longer be considered hygienically safe

  • Customized or personalized items made specifically for you

For these items, returns and exchanges are not possible unless the product is defective or incorrectly delivered.

Returns for Defective or Incorrect Items

  • If you receive a faulty, damaged, or incorrect product, you are entitled to a free return or exchange.

  • In such cases, please contact our Customer Service Team immediately after receiving your order and provide supporting details (e.g., photos of the product).

  • Once we confirm the issue, we will provide instructions for returning the product at no extra cost to you.

Return Conditions

  • Products must be returned in their original condition, with all tags, labels, and packaging intact.

  • Any items showing signs of use, washing, or tampering cannot be accepted for return.

  • Once your return has been received and inspected, you will be notified about the approval of your refund or exchange.

Refunds

  • Approved refunds will be processed using the same payment method you used for the purchase.

  • Refunds typically appear in your account within 7–10 business days after we receive and process the return.

How to Initiate a Return

To start a return or report a defective product, please contact our Customer Service Team via email or the contact form on our website. We will guide you through the process step by step.

✨ At roujebelle.com, we value your trust. That’s why every return and exchange request is handled with fairness, transparency, and respect for both your rights and our hygiene obligations.